Customer Testimonials

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DealerRater Apr 23, 2021

I highly recommend this dealership, the employees are awesome! But if I can rate Corporate I would them a zero. There is no way you can contact them. I called several dealerships and they didn't have any info in contacting them. One place gave me a phone number, left a voice-mail for 2 wks and 4 months later no one has returned my calls. Be careful when upgrading your phone make sure it is compatible with blue tooth in your vehicle. Toyota will not pay for system update programs for all newer Gallaxy phones, they seem to focus only on the ...

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DealerRater Sep 29, 2020

I highly recommend Lakeshore Toyota for your next car purchase. Their professionalism and friendliness made my new car purchase an enjoyable experience. They are very transparent when it comes to the amount your trade-in is worth.

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Cars Jul 29, 2020

I've been a customer of Lake Shore Ford since 2007 and have never been disappointed. Kudos to Mike Cochran, want to purchase a Ford? Then see Mike he'll take excellent care of you. Remember the name MIKE COCHRAN he's the "the Man" to see for all your Ford needs.

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DealerRater Jul 19, 2020

Mark R and yeah we’re excellent to work with, setting up an at home CPO test drive and purchase. Simple pricing was ideal, as they had exactly what I was looking for.

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Cars Jul 19, 2020

Mark Ramirez and team were excellent to work with, setting up an at home test drive and purchase. Was looking for specific CPO inventory and financing, of which they had exactly what I was looking for.

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Cars Jul 10, 2020

I purchased a used 2016 Highlander from Mike on July 2nd. I really enjoy the vehicle. Mike is an easy going knowledgeable salesman at Toyota. Your company is lucky to have such an associate. Kim made the whole check-out process a breeze. I am very happy with your facility.

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DealerRater May 13, 2020

We bought our Toyota RAV4 from this dealership and we live in Wisconsin. They were extremely helpful and bent over backwards to help us. They showed us the car via FaceTime so we knew exactly what the car looks like so there were no surprises when they delivered the car to us.

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DealerRater Apr 15, 2020

I recently bought a 2016 Toyota Corolla without leaving my house, except for a test drive. The car was driven to my house, my wife and I took it for a test drive, and after coming to a price agreement with the dealer, bought the car. Lakeshore was very accommodating and fair. We were totally pleased with the whole transaction.

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Cars Feb 25, 2020

Mike cocren was very polite and helpful. Good overall experience. Everyone worked very hard to help us. I would recommend anyone to stop in and take a look.

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DealerRater Feb 24, 2020

Bought a Tacoma TRD Off road completely optioned out from Mike P. Was treated like a customer should be who is spending allot of money. Truck was totaled and I went to no other place except back to Mike for the replacement. Great dealer.

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Cars Feb 16, 2020

My salesman, Mark Ramirez, was so nice and patient . He explained all the advantages of buying a Toyota since I only have owned GM autos. My son had such a great experience at Lakeshore Toyota that I asked him to take me there to look at the new cars. Upon our arrival, Mark greeted us and asked what I would be interested in looking at so I showed him a photo that I printed from their website of the car I was impressed with but that one was already sold so he showed me the ones he had on site ...

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Cars Feb 12, 2020

I hate car buying. It's nice to get a new car but the process has always been a scary uncomfortable experience. I always worry if I got a good deal and whether I was taken advantage of during the process. I didn't feel pressure to buy and was treated very well through the whole process.

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Cars Jan 21, 2020

Mike Cochran was a good salesman, waited way to long to find out they couldn't meet our price had to come back for different vehicle which still came in slightly higher then we wanted. But still happy with truck WAY TO LONG SITTING THERE WAITING even after filling out preapproval on line still had to do all again....why have app on line to begin with if not used.

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DealerRater Jan 7, 2020

My lease experience at Lake Shore Toyota was outstanding! They listened to my needs and got me the deal and the car I wanted! I would recommend this dealership to everyone looking for a great car buying experience!

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Cars Jan 4, 2020

My husband and I purchased a used Toyota from Lake Shore Motors one week ago. While everyone was polite and helpfull, our Sales Consultant, Mr. Mike Cochran was exceptional. He was a good listener and a good explainer. Without his help we may have passed on purchasing the car. My husband and I do not buy cars often so the experience for us was overwhelming. Mike was patient, calm and straight forward. Thank you Mike.

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DealerRater Dec 31, 2019

This is a Brilliant Dealership that has had My Business & My Family's Business for Years!!! I Also Use to Work for This Special Place!! &, @ Least Five Corolla's have been Bought Here, by my Family!!! &, I've had Special Friends Buy Vehicles Here & they have Gotten just as Great of Deals as my Family has!! I just Can't say Enough about THIS Dealership!!!

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DealerRater Dec 21, 2019

I was replacing one Prius with a newer model, and I asked Kim and Mark to find me one just like it! And they did! all the paperwork was ready for me when I came in, the loan process was easy and painless. No wasting time, just a clean carefree experience! Everyone was top- notch.

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DealerRater Dec 18, 2019

From the time I arrived at the dealer veryone greeted me very nice. Damen showed me the truck I was interested in, explain all questions to my satisfaction.

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Cars Dec 18, 2019

1st time buying a car at Lakeshore Ford and the Salesperson Mike C. was awesome. Test drove a 2009 Ford Edge and knew I had to have it. Great vehicle and very low mileage, couldn’t have done it without Mike C. Great personality and made the Car buying process run smooth. Will definitely recommend People to buy their next car at Lakeshore Ford with Mike C, snd his 5 star service.

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DealerRater Dec 16, 2019

Rob Fun made my experience at Lakeshore Toyota. He was knowledgeable, he listened to us, he went out of his way to make us feel comfortable throughout process.

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DealerRater Dec 13, 2019

The Best !!!! Efficient, Exceptional !!!! The Best.. The service at lakeshore Toyota has always been painless, and enjoyable.... I would recommend this dealership to friends and family..

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DealerRater Dec 1, 2019

I had an amazing experience. They were really nice and helpful through the whole process. Best customer service I've had when buying a vehicle.

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DealerRater Nov 28, 2019

Very professional and communication. Cost was less then estimated. Time line was shorter than estimated.What more is there to say. Achieved more then expected!

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DealerRater Nov 27, 2019

Great service. Mike is always friendly and takes out time to explain things once service or recommendations are needed. My family and I have been coming to this dealership for over 10 years and have never had any issues.

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DealerRater Nov 26, 2019

Andy in sales was very attentive to my needs. He was very east to work with. The financing was easy and the general manager was verynice

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DealerRater Nov 21, 2019

I WANT TO GIVE A SHOUT OUT TO THE AMAZING PARTS DEPARTMENT!! THE SERVICE DEPARTMENT RELIES ON THE PARTS DEPARTMENT WHEN PARTS ARE NEEDED. SO LET'S INCLUDE THIS DEPARTMENT ALONG WITH THE SERVICE DEPARTMENT. IT'S NOT JUST ALL ABOUT THE SERVICE DEPARTMENT. COME ON PEOPLE, WAKE UP AND GIVE CREDIT WHERE CREDIT IS DUE! PAUL AND HIS TEAM ARE ALWAYS 100% GOING OUT OF THEIR WAY TO MAKE SURE CUSTOMERS GET THE TOP CUSTOMER SERVICE!!!! THANK YOU TALL TOM FOR SERVICING MY VEHICLES THE LAST FEW TIMES I HAVE BEEN IN.

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DealerRater Nov 14, 2019

I was so happy with the service got me in on time and did a excellent job explaining what they had to do on my car for the recall thanks again Matt you were very professional.

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DealerRater Nov 14, 2019

I was there because the latch on my Scion was broken. The dealership didn't have the part but agreed to get it and rescheduled repair for only a few days.

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DealerRater Nov 2, 2019

We received excellent service at Lakeshore Toyota. We told them what we were looking for and they allowed us to test drive 2 different vehicles. Then Matt explained our options with finances. With no pressure what so ever, we chose to lease with the option to buy at the end of the lease. Matt was very thorough and patient explaining all our options. This was the best experience we have had with car shopping in years. We are extremely happy with our new RAV4. Thank you Lakeshore Toyota ! Thank you Matt!

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DealerRater Nov 2, 2019

Good experience. Vehicle in good condition. Sales people helpful and friendly . Financing friendly, informative, and expedited. Management also work with me and kept me updated.

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DealerRater Oct 31, 2019

They are a great time to work with! They have helped me twice, and I will be back when I need another vehicle. Great customer service!

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DealerRater Oct 30, 2019

I found it very easy to buy from Lake Shore Toyota, Mark is very knowledgeable about their product and I liked bottom line price. The staff is very friendly and helpful. To be honest it was almost too easy.

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Cars Oct 24, 2019

Mike Cochran was our salesman. We were very happy dealing with Mike as he understood cars and our needs. We would refer him to others.

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DealerRater Oct 20, 2019

My wife and I went to look at the car and from the time we took a test drive to the time we were done, we were astonished and how quick the process was! No pressure and their finance team beat our CC offer. Amazing experience! Oh and the car we purchased was a beautiful used vehicle and they really took care of us!

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DealerRater Oct 20, 2019

I have been treated very well as a 14 year customer! Tom & Mike have treated me very well. Both always give me great service satisfaction. I have called with questions and they"ve given me great advice over the phone for years.

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DealerRater Oct 18, 2019

It was quick and easy and I was in and out in less than 20 minutes and the waiting room was nice with TV and coffee and comfortable chairs

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DealerRater Oct 17, 2019

In the past I used to get my Rave 4 serviced were I purchased the car. I decided to try Lake Shore Toyota which is much closer to my house. Super helpful on phone to get appt time and they surpassed my expectations with my car service . Matt Peo in service dept. got my car in on and out on time and truly explained every thing going on with my car service. I would say excellent service and way better than other Toyota dealers I have been at.

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DealerRater Oct 17, 2019

Luis Ramos made trading in my leased Camry for a brand new Rav 4 so easy and stress-free! Socrates in financial was wonderful and what’s not to love about Don Hadley!! I couldn’t have asked for a better place to do business with. Thanks, everyone!!

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Cars Oct 16, 2019

Mike cocharn best salesman I ever had a deal with he is so nice and completely experienced he knows what he is doing for real Sincerely appreciate his support and help

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DealerRater Oct 15, 2019

I bought my first Camry from Lakeshore Toyota in 2000 and what has kept me coming back is the excellent service department. Tom is super knowledgeable, and he listens well. I appreciate his kindness and wisdom with my long daily commute from Valpo to Chicago (and back) over the past 19 years. He has kept my car and me safe over hundreds of thousands of miles. I have appreciated working with Mike as well because he is also genuinely interested in doing what is best for each customer; not what is best for the dealership owner's wallet. Matt's wit and ...

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DealerRater Oct 14, 2019

Once again I take one of my vehicles back to Lake sure for routine maintenance. Matt was the man that help me out today once again great service very spectable they fix what needs to be fixed and inform me of things that might need my attention in the future. It does not matter who helps you and service they all treat you like family. This time it was Matt thank you very much next time It could be Tom or Mike they will always treat you right.

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DealerRater Oct 11, 2019

Guys there were great, gave me a good fair price on my trade in vehicle and great service, with buying the new one, would definitely recommend.

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DealerRater Oct 8, 2019

Always use this service dept, even for my non-Toyota vehicles. Experience is consistent and always the best. Can count on honest assessments and straightforward advice.

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DealerRater Oct 8, 2019

Purchased a new 2019 Toyota Highlander XLE. This is the third vehicle we have purchased from Lake Shore Toyota and have always been happy with our vehicles and with the staff and the service department.

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DealerRater Oct 4, 2019

I have bought my last 4 Toyota’s from Lake Shore. I have also always had them serviced. Could not ask for better service and staff.

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DealerRater Oct 3, 2019

we have been using them for over 25 years, both for purchase of and service to our toyotas. the service department is efficient, affordable and completely trustworthy. one of our cars is now being driven by our granddaughter, one is twenty years old and in wonderful condition and my husband's new toyota is a joy to drive!

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DealerRater Oct 3, 2019

Great place to have car serviced everybody is friendly service is quick waiting time is great waiting area nice and relaxing price for was good

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DealerRater Oct 3, 2019

Lakeshore Toyota personnel is kind, attentive and fast. I am pleased to have my car serviced here. Just make a reservation with time and you will be happy.

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DealerRater Oct 3, 2019

Always a good experience for everything. Employees are knowledgeable and courteous. Pleasant environment and comfortable. Wait time is reasonable for service. All in all good.

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DealerRater Oct 3, 2019

I liked the simplicity of dealing with them and the price was already discounted, so there were few hassles to get the right car and get a good price for my trade-in.

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DealerRater Oct 1, 2019

Well my wife and I weren't in the market for a Toyota but she got in an accident which totaled our equinox. Strangely enough we got a rental which was the Toyota 4 runner, my wife fell in love so we found Mike at Lakeshore Toyota. He walked us through the vehicle wasn't pushy and got us the car we wanted with in a reasonable amount of time. Thanks for your service Mike I'll be back eventually

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DealerRater Oct 1, 2019

I went to Lake shore Ford after going to another local dealership that was unable to help me find a car I want it, The other dealership simply told me we don’t have what you are looking for. When I got to Lake shore I was greeted by Mike, I explained to him what I was looking for, was very specific with color, tech package, rims etc... he said I don’t have it here but I’ll find it for you. Mike was true to his word and found me the exact car I wanted in a week. ...

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DealerRater Sep 28, 2019

I bought my first Prius from this dealership in 2001. Because of their excellent service department I have stayed with this dealership to buy my second Prius. It was easy and hassle free.

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Cars Sep 25, 2019

Mike Cochran sold me a 2013 chevrolet Silverado. Mike stayed In Touch with me and was very kind and helpful along the way. I would recommend him.

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DealerRater Sep 19, 2019

Came in to check out the 2019 Rav 4, liked what I saw but didn't have what I wanted on lot but they were able to get one the next day

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DealerRater Sep 18, 2019

Matt is very nice to work with. He made getting a new Prius easy and stress free! Our new car is very clean and imwe really appreciate that.

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Cars Sep 12, 2019

Mike Cochran was our salesperson. He was knowledgeable and able to answer all of our questions. Vehicle was in excellent shape (clean, washed, etc.) when we picked it up.

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DealerRater Sep 9, 2019

Prompt service great customer service as well, highly recommend this Toyota Dealership. Answered my questions and showed me the vehicle. The closing was on time very professional service.

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DealerRater Sep 6, 2019

I came into Lake Shore Toyota June 7th because the lease on my 2016 Corolla was up the next month. I test drove a 2020 Corolla that I loved but the payments were considerably higher than I had been paying. I decided to extend my lease, waiting to see if they had better promotion in future months. In the mean time, the man I have dealt with at this dealership for 6 years went to a position somewhere else and that made me hesitant about dealing with a different sales consultant. Two weeks ago, my daughter told me that Toyota was advertising great ...

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DealerRater Sep 4, 2019

I am happy with my experience with the staff at Lake Shore Toyota. All of the staff that I dealt with were very accommodating answering questions and handling a few kinks.

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DealerRater Aug 29, 2019

We were very pleased with our new car buying experience. The whole process was very upfront and simple. The salesperson took us for a thorough test ride of our new vehicle and explained all the features. The dealership was very ascetically pleasing and clean. All the staff were very friendly and helpful.

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DealerRater Aug 29, 2019

Lakeshore Toyota cares about us from selling - service. Always eager to right any wrongs, ensure excellent customer experience, highly recommended. Just bought second LS Toyota.

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DealerRater Aug 27, 2019

Lakeshore Toyota is great! I drive from an hour away for their great friendly service. Their staff is always so friendly and helpful. I will definitely recommend!

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Cars Aug 26, 2019

Our car buying/leasing experience with Matt, Kim, and Soc was a very pleasant and happy experience. We thank them, especially Matt, for taking all the time to answer questions and help us get everything set up for our new RAV4.

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DealerRater Aug 25, 2019

Everyone was very friendly and knowledgeable. My questions were answered honestly. We purchased a new suv and the whole process went smoothly and efficiently. I would definitely recommend

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DealerRater Aug 25, 2019

The experience I had at this dealership was amazing! Everyone was very friendly and helpful. I will not go to another dealer besides them. Thank you for everything!

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DealerRater Aug 24, 2019

Lake Shore. Toyota has the most honest. And knowledge able employees. I trust them to keep my car in top shape.and they have so far. Mine is 2004 Camry and I love it.

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DealerRater Aug 24, 2019

Whether I'm coming in for a regular oil change or having a mechanical issue, Matt Peo has taken excellent care of me every time! Every visit he proves that he cares about my overall experience with the service department. He listens to any issues I've had with the vehicle and continually finds the right solution. Matt's very personable and never makes you feel like you are being rushed through. Because of Matt's continued excellent customer service I will continue to use the service department at Lake Shore Toyota!

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Cars Aug 22, 2019

Haggle free, no games, just great cars, great people, and great prices. The buying process was simple . My salesman Luis was super friendly and even went over all the new tech in the car with me. I highly recommend this dealership.

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DealerRater Aug 21, 2019

I was looking for a new car and test driving different ones for several months. I narrowed down my search after I figured out what I wanted. Lakeshore Ford Toyota has what I was interested in. I drove an hour one way to take a test drive. After several conversations over a week and a half and a lot of patience from Matt Domka, I went back for another test drive and decided I was taking the car home. Dathan and Brian worked with me getting a payment I was comfortable with. I love their no haggle policy. Amazing shopping ...

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DealerRater Aug 20, 2019

Mike P at LakeShore Toyota was great from start to finish. Made the car buying process absolutely painless. Was in and out of the dealership in less than 2 hours. Socrates was equally great in the finance department. Very professional, knowledgeable staff who guided me through the process step by step. Would definitely recommend LakeShore to anyone in the market for a new Toyota!

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DealerRater Aug 20, 2019

Matt and the Lakeshore team made purchasing our new Prius easy. They found the car we wanted and price was easy. They gave us options to add on, but no hard sell. This is our third Lakeshore purchase in 17 years, and this experience did not disappoint.

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DealerRater Aug 20, 2019

I usually meet with Tom when he's working and on this particular visit he was there. He had is looked over, stated what the problem was, ordered the item set a tentative appointment. The part arrived and got the item taken care of. He's always helpful and goes beyond....

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DealerRater Aug 20, 2019

First time at this dealer. They were very friendly and cared about my vehicle. Also it didn’t take long to complete the service of my Toyota. We will return for service.

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DealerRater Aug 18, 2019

The voice guidance on our GPS wasn't working correctly. They ordered the part and took care of it. Seems to be working ok now. Had no problem setting up appointment and getting it taken care of.

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DealerRater Aug 17, 2019

Good and helpful folks. Were able to answer all my questions. I felt they genuinely had my best interest in mind. I would recommend others to this dealership.

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DealerRater Aug 16, 2019

My salesman Luis Ramos Molina was awesome, He is very personable and professional. I was little nervous being a 52 yr old woman car shopping on my own but the team at Lake shore Toyota made it easy. Luis listened to what I wanted, explained the process and the options and did not mind answering questions. Financing was a breeze and I got the warranty that was right for me. I bought a 2019 Camry and Luis took the time to show me how to use all the new tech in the car, I Highly recommend Luis Ramos Molina and Lake shore ...

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DealerRater Aug 14, 2019

4th Toyota I have bought from lakeshore, outstanding performance from these vehicles! Just wouldn’t go anywhere else, customer service is over the top, sales folks are real folks and happy to help you in any way. Not much more to say other than why go anywhere else??!!

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DealerRater Aug 12, 2019

I know when I take my care in take I can trust that the work done is done well and that I am only getting the work I need done.

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DealerRater Aug 10, 2019

I had a great experience working with Lake Shore Toyota I drove it from Chicago because their prices are very competitive and they have great cars on their lot... I worked with Joe and Juels the internet manager and got the numbers worked out over the phone came into the dealership and finalized the deal and I’m very satisfied with both the quality of their cars/trucks and the way they handle the buying process.

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DealerRater Aug 7, 2019

I have been having my cars serviced there for over 16 years Tom is the service manager he has been great all 16 that I have been there. Mike does a fantastic job as well. They listen to what you have to say and they will tell you the truth and they don't over charge you I pass 3 dealership to drive 20miles to Lakeshore

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DealerRater Aug 6, 2019

I have been getting service here for 21 years because they are honest and practical. They aren’t going to recommend me to replace a part that still has life in it. This keeps the cost of owing a Toyota lower than any other brand. My fuel economy is always great and reliability the same. It is always easy to schedule service and get updates about any way I like. Highly recommended!

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DealerRater Aug 6, 2019

Everything about our experience at Lakes Shore Toyota was good. We are returning customers and to date have not had a bad experience with any of their personnel or departments. They don't push things you don't want. The sale force, finance staff as well as management are very easy to work with. Our next vehicle will include this dealership.

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DealerRater Aug 6, 2019

Family friendly service center. These guys do it right, from the initial greeting to check out. Keep up the great job! Will be back again!

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Cars Jul 31, 2019

Mike Cochran did a great job for me and my son. Hes easy and very polite to work with Thank you Mike for helping me find a good car for my son.

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Cars Jul 20, 2019

This is the second vehicle I purchased at Lakeshore and was as happy with the experience this time as I was last. Car shopping can be a very grueling process, but Damen made the whole experience pleasant and I definitely came out of it with a competitive price and a beautiful car with great warranties. If you want to avoid high pressure sales, head to Lakeshore Toyota.

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Cars Jun 26, 2019

I ended trading my car in on a used pickup truck, certified pre-owned. Damen was very pleasant to work with and put me in touch with two other guys who facilitated my trade in and purchase. Love my truck and can highly recommend Lakeshore

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Cars Jun 16, 2019

Mike Cochran was very helpful and laid back. Very stress free buying experience. Hey allowed me to take the car overnight to have my mechanic look it over. Got to drive the car over 100 miles before buying. Passed inspection. One price is great. Price was already low compared to the other similar cars I was looking at. Great buying experience.

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Cars Jun 6, 2019

Sales Consultant Mark Ramirez was the salesman when I bought my first Camry and I went back to him for the second one. He made the whole process enjoyable and made sure we were comfortable while all the paperwork was processing. The finance guys were great and I got everything I wanted, Thanks for everything Mark, see you soon!

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DealerRater May 24, 2019

We have been buying cars and having them serviced here for 17 years. Everyone works to make certain your experience with them is easy. They stand by their word and we have never felt taken advantage of.

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Cars May 24, 2019

We have been with this dealer fo 17 years. All areas of service are wonderful. We wouldn’t think of buying a car from anyone else.

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Cars May 11, 2019

I recently bought a corolla se from mike cochran at lakeshore toyota. Mike is a class act and very knowledgeable. The seller and the dealership takes good care of their customers and if he is still working, i will be back to mike to get another toyota. Hopefully next time is the tacoma!

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DealerRater May 9, 2019

They were very patient and helpful through the process. I would definitely buy from them again. No Hassle, just a pleasure to work with them.

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Cars Apr 30, 2019

damen made buying a car quick and easy. he came in on his day off and he genuinely made me feel like a good friend and i’m very happy with how everything was treated

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Cars Apr 28, 2019

We came in last year looking to buy a new car, and had no idea where to began . We were approached by a very nice man who introduced himself as Mike Cochran. He was extremely friendly and knew what he was talking about. He was very patient, and helped us find the perfect car for us. The rest of the team were very nice and helped us in every way possible and made sure that everything was taken care of. This year my husbands car was breaking down and on its last leg , so to speak. They gave us a ...

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Cars Apr 24, 2019

My family and I have frequented Lakeshore Toyota many times over the years for purchasing cars. Each time, Mark Ramirez has gone above and beyond in taking care of us. For my first car purchase recently, he took care in presenting options that met my needs and wants, and was so friendly throughout what I felt was a daunting decision. After I purchased the car, he and the rest of the team went out of their way to take care of submitting paperwork for me since I live out of state, and even faxed a form to my local DMV ...

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Cars Apr 22, 2019

Wonderful day . No pressure no stress loved it. Would recommend to family and freinds. Diffently will be back for next purchase of car or truck.

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Cars Apr 18, 2019

Phenomenal overall experience. No pressure and treated me like a friend, not just another person. We will definitely be going back in the future and already recommend them to a friend.

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Cars Apr 17, 2019

Had a great experience buying a new truck from start to end. Everyone there was very friendly when I came to look at the truck. I had Mike Cochran assist me, he had a great personality and did an excellent job on making sure that I would be satisfied with my purchase.

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Cars Apr 2, 2019

Great experience from beginning to end. Mark was very helpful but never pushy. My husband and I came in on 2 occasions and bought our RAV4 on the third visit


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